Refund and Returns Policy
Effective Date: May 13, 2026
At BNPLDGB, customer satisfaction is important to us.
Return Policy
We accept returns within 30 days after delivery.
To qualify for a return:
- Items must be unused and unworn
- Original tags and packaging must be included
- Products must remain in original condition
Non-Returnable Items
The following items are not eligible for return:
- Clearance or final sale items
- Gift cards
- Customized products
- Intimate apparel
Refunds
Approved refunds will be issued to the original payment method after inspection of returned items.
Shipping fees are non-refundable unless the item received is damaged or incorrect.
Damaged or Incorrect Orders
Please contact us within 7 days of delivery if you receive damaged or incorrect products. Include photos and your order number for faster assistance.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error.
Contact
Email: [email protected]